At SIB - Social Interactive Bee (“SIB,” “we,” “our,” “us”), we strive to ensure that our users (“you,” “your”) are satisfied with the products and services we provide. If you are not satisfied with a purchase or service, please review our comprehensive refund policy outlined below. This policy is designed to comply with Australian Consumer Law and aims to provide clear guidance on eligibility, requests, and processing of refunds.

1. Introduction

Important notice: These terms apply to SIB – Social Interactive Bee and all its subsidiary companies or businesses, including those owned and/or managed by SIB, except where separate terms are provided. In cases where such separate terms exist but do not address certain aspects covered by this agreement, the terms of this agreement shall apply.

Transaction Information: SIB collects payments on behalf of other platforms and websites it manages. If you see a credit card charge, direct debit, or any other transaction from “SIB – Social Interactive Bee,” it is most likely due to a purchase or payment made on one of the websites, apps, or platforms operated or managed by SIB. If you have any questions or concerns about the transaction, please reach out to us through our “Contact Us” page or email us directly at [email protected].

1.1 Purpose of the Refund Policy

The purpose of this Refund Policy is to outline the conditions and procedures under which SIB (Social Interactive Bee) will accept refunds for products and services purchased through our platform. This policy aims to ensure transparency and fairness while protecting both our customers and our business operations.

1.2 Scope of the Policy

This Refund Policy applies to all customers who purchase products or services from SIB. It covers digital products, subscriptions, and Service offerings. By making a purchase, you acknowledge that you have read and understood this policy.

1.3 Customer Responsibility

We encourage all customers to carefully review their purchases, including descriptions, terms, and conditions prior to completing a transaction. If you have any questions or need clarification regarding our products or services, please contact our customer support team before making a purchase.

1.4 Acceptance of the Policy

By purchasing from SIB, you agree to be bound by the terms and conditions laid out in this Refund Policy. If you do not agree with any part of this policy, please refrain from purchasing our products or services.

2. General Refund Policy

2.1 Eligibility for Refunds

Refunds are available only under the conditions specified in this policy. We reserve the right to refuse any refund requests that do not meet our criteria. Eligibility for a refund will depend on the nature of the product or service purchased. To be eligible for a refund, customers must adhere to the following conditions:

•Requests for refunds must be made within the specified time frames outlined in subsequent sections of this policy.

•Proof of purchase, such as order confirmation or transaction details, must be provided with all refund requests.

•The products or services must be unused, undamaged, and in the same condition that you received them, unless otherwise specified.

2.2 Non-Refundable Purchases

Certain purchases may not be eligible for a refund, including but not limited to:

•Digital products (e.g., e-books, software, or downloadable content).

•Subscriptions that have been utilized or partially used during the billing cycle.

•Services that have already commenced or been fulfilled.

2.3 Refund Request Process

To initiate a refund request, customers must:

1. Refund requests must be made within 14 days of purchase for consideration. After this

period, no refunds will be issued, except where required by law.

2. Submit a written request to our customer support team at [email protected]

including relevant details such as order number and reason for the refund.

3. Allow up to 5 business days for the request to be processed. Customers will receive a

confirmation of the approval or denial of the refund request.

2.4 Refund Processing Time

Approved refunds will be processed within 10 business days after confirmation of the request. Refunds will be credited back to the original payment method used during the transaction or in exceptional cases, other methods explicitly stated.

3. Subscription and Recurring Payments

3.1 Subscription Cancellations

You can cancel your subscription at any time before the next billing cycle. Cancellations will prevent future payments from being processed, but no refunds will be issued for any previous payments made prior to the cancellation unless otherwise stated in this policy.

3.2 Pro-rated Refunds for Subscriptions

In the event of a cancellation made within 7 days of the renewal date, we may offer a pro-rated refund for any unused portion of the subscription service. The calculation for the refund will be based on the number of days remaining in the subscription period at the time of cancellation. To request a pro-rated refund, please contact our customer support team.

3.3 Renewal Notifications

We will provide reminders before your subscription automatically renews, allowing you to review and confirm your intention to continue the subscription. This reminder will occur via email to the address associated with your account.

4. Digital Products and Services

4.1 Digital Products

All digital products, including e-books, downloadable content, software, and similar items (hereinafter referred to as "Digital Products"), are considered non-refundable once purchased. This is due to the nature of digital products which, once delivered, can be retained and used indefinitely. Therefore, we encourage you to carefully review the product descriptions, previews, and specifications prior to purchase.

4.2 Service Refunds

Refunds for services offered by SIB, which may include consulting, coaching, workshops, or training (hereinafter referred to as "Services"), will only be provided if:

•The service has not commenced or been rendered.

•The service does not meet the agreed-upon terms outlined in the service agreement or contract.

4.3 Refund Requests for Services

Any refund requests for Services must be submitted within 14 days from the purchase date, along with documented evidence where applicable supporting your request. Requests submitted after this period will not be accommodated unless specifically required by law.

4.4 Modification or Cancellation of Services

If you need to modify or cancel a reserved Service appointment, please do so at least 48 hours in advance to avoid any cancellation fees or loss of your payment.

5. Refunds Due to Technical Issues

5.1 Service Failures or Errors

In the event of service failures or technical errors affecting your purchased product or service, SIB is committed to addressing these issues promptly. Should we fail to resolve the issue within a reasonable timeframe, we may issue a full refund for the affected product or service period. This provision applies only to instances where the service can be verified as non-functional or not working as intended.

5.2 Reporting Technical Issues

If you encounter any technical issues, please report them immediately to our customer support team at [email protected]. Include relevant details such as screenshots or descriptions of the problem to assist us in resolving the issue effectively.

5.3 Payment Processing Issues

Should there be any discrepancies with payment transactions or if you believe you have been charged incorrectly, please contact our support team as soon as possible. Upon validation of the error, we will rectify the issue and initiate a refund as applicable.

5.4 Liability Disclaimer

SIB shall not be held liable for any indirect, incidental, or consequential damages arising from technical issues related to the use of our products or services. Our liability in such cases shall be limited to the amount of the original purchase price of the affected product or service.

6. Changes to the Refund Policy

6.1 Policy Modifications

SIB reserves the right to modify or update this Refund Policy at any time. Changes to the policy will become effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for the latest information on our refund practices.

6.2 Notification of Significant Changes

If we make significant changes to this Refund Policy that materially affect your rights, we will provide notice through email or a prominent notice on our website. By continuing to use our services after such changes, you agree to be bound by the updated Refund Policy.

6.3 Acknowledgment of Policy Changes

Your continued use of our products and services after any changes to this Refund Policy constitutes your acceptance of those changes. If you do not agree to the changes, you may request to cancel your subscription or discontinue use of our services.

7. Contact Us

If you have any questions, concerns, or would like to request a refund, please contact us at:

SIB - Social Interactive Bee

ABN: 34385758395

Darwin, NT - Australia

Email: [email protected]

SIB – Social Interactive Bee

Refund Policy