SIB – Social Interactive Bee

Privacy Policy

1. INTRODUCTION

1.1 Overview

This Privacy Policy outlines how SIB - Social Interactive Bee ("SIB", "we", "our", or "us") collects, uses, discloses, and protects the personal information of users ("Users", "you", "your") of our services, websites, applications, and all related offerings (collectively referred to as "Services"). By accessing or using our Services, you accept and agree to be bound by this Privacy Policy. If you do not agree with the terms outlined in this Privacy Policy, you must not use our Services.

Important notice: These terms apply to SIB – Social Interactive Bee and all its subsidiary companies or businesses, including those owned and/or managed by SIB, except where separate terms are provided. In cases where such separate terms exist but do not address certain aspects covered by this agreement, the terms of this agreement shall apply.

Transaction Information: SIB collects payments on behalf of other platforms and websites it manages. If you see a credit card charge, direct debit, or any other transaction from “SIB – Social Interactive Bee,” it is most likely due to a purchase or payment made on one of the websites, apps, or platforms operated or managed by SIB. If you have any questions or concerns about the transaction, please reach out to us through our “Contact Us” page or email us directly at [email protected].

1.2 Purpose

We value transparency in how we use your personal data and are committed to ensuring you understand the reasons behind its collection, the way we process it, and how we protect it The purpose of this Privacy Policy is to inform you of our practices regarding the collection, usage, and sharing of personal data. It provides an overview of your rights concerning the data we hold about you, how you can exercise those rights, and how we are committed to protecting your privacy in accordance with applicable laws, including the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR) if you are a resident of the European Union.

1.3 Scope

This Privacy Policy applies to all personal information collected by SIB, regardless of the medium of collection (online or offline), and covers all Users of our Services, including but not limited to individuals accessing our websites, mobile applications, and associated platforms.

1.4 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or for other operational reasons. We encourage you to review this Privacy Policy frequently to remain informed about how we are protecting your information. Your continued use of our Services after the posting of modifications constitutes your acceptance of these changes.

1.5 Definitions

•Personal Information: Information that identifies you alone or in combination with other information. It may include your name, email address, phone number, and credit card information.

•Sensitive Information: Special categories of personal information, including health data or information revealing racial or ethnic origin, that receive additional protection under privacy laws.

2. INFORMATION WE COLLECT

2.1 Types of Information

We collect various types of information about you when you interact with our Services, which may include:

• •Personal Information: Information that can be used to identify you, which may include but is not limited to:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Account username and password

• •Automatically Collected Information: Information collected automatically through your use of our Services. This may include:

• IP address

• Device type

• Browser type and version

• Operating system

• Pages you visit on our Services

• Time and date of your visits

• Referring website

•Clickstream data

• •Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience with our Services. These technologies help us understand how Users interact with our Services, analyze trends, and remember preferences. You can control the use of cookies through your browser settings or other opt-out mechanisms.

2.2 Method of Collection

We collect information through various means, including:•Direct Interaction: You may provide us with your personal information through forms on our Services, during registration, or through other direct interactions.

•Automated Technologies: We may use cookies, web beacons, and other similar technologies to automatically collect information about your device and your actions while using our Services.

•Third Parties: We may also collect data about you through third-party services, such as advertising networks and analytics providers, to help us improve our marketing efforts.

2.3 Payment Information Security

We do not handle, store, or have access to your full credit card information. Your credit card data is processed by third-party professional payment gateways and credit card processors (e.g., Stripe). This information is encrypted through the Payment Card Industry Data Security Standard (PCI- DSS). Your transaction data is stored only as long as necessary to complete your purchase transactions. After the transaction is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store, website, application, network, and service providers.

2.4 Purpose of Collection and Use of Information

We collect personal information and automatically collect information for several purposes, including:

•To create and manage your Account.

•To process transactions and manage billing.

•To provide customer support and respond to inquiries.

•To deliver marketing communications, promotional materials, and updates about our Services.

•To personalize our Services, such as providing tailored content, recommendations, and offers based on your usage patterns.

•To ensure compliance with legal obligations and protect the rights and safety of SIB and its Users.

2.5 Legal Basis for Processing Personal Information

If you are in the European Union or other jurisdictions that require legal justification for data processing, we process your personal information based on the following legal grounds:

•Consent: Where you have provided consent for specific processing activities.

•Contractual Necessity: Where the processing is necessary for the performance of a contract with you (e.g., to provide Services you have requested).

•Compliance with Legal Obligations: Where we are required to process your information to comply with applicable laws.

3. HOW WE USE YOUR INFORMATION

3.1 Purpose of Data Processing

We may collect and use your personal information for the following purposes:

•Account Management: To create and manage your user account, including the authentication and authorization of your access to our Services.

•Service Provision: To provide, deliver, and maintain our Services, including processing transactions, managing user accounts, and providing customer support.

•Communication: To communicate with you regarding your account, purchases, product updates, and Services. This includes responding to inquiries and providing support and technical assistance.

•Personalization: To personalize your experience by tailoring content based on your interactions with our Services and preferences.

•Marketing and Advertising: To send you marketing communications, special offers, and promotional materials, where permitted by law. You can opt out of receiving marketing messages at any time.

•Service Improvement: To analyze usage trends, monitor the effectiveness of advertisements, and improve our Services. This helps us understand how our Services are used and informs product development.

•Legal Compliance: To fulfil our legal obligations, respond to lawful requests from public authorities, and protect our rights, privacy, safety, or property, and that of our Users or others.

•Research and Development: To conduct research and analysis to improve our Services and tailor marketing strategies to better meet User needs.

3.2 Legal Basis for Processing

If you are a resident of the European Union or other jurisdictions with specific data protection regulations, we rely on the following legal bases for processing your personal information:

•Consent: We processing your personal information based on your consent.

•Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

•Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

•Legitimate Interests: We may process your information when it is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your interests or fundamental rights and freedoms.

3.3 Retention of Personal Information

We retain personal data as long as necessary to fulfill legal obligations, resolve disputes, and enforce agreements, as required by law and we will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. The criteria we use to determine our retention periods include:

•The duration of your relationship with us (for example, while you have an active account).

•The regulatory requirements and guidance regarding data retention.

•The nature of the information collected and its relevance to our Services.

3.4 Anonymization and Aggregation

We may anonymize and aggregate your personal information for analytical purposes. This means your data may be processed in a manner that prevents it from being associated with you, ensuring your identity remains confidential. Once anonymized, your data cannot be traced back to you, and is used solely for internal analytics, research, or other aggregated, statistical purposes.

4. DISCLOSURE OF YOUR INFORMATION

4.1 Circumstances of Disclosure

We may disclose your personal information in the following circumstances:

•Service Providers: We may share your information with third-party service providers who perform services on our behalf. These services may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Our service providers are obligated to maintain the confidentiality of your personal information and may only use it for the purposes for which we disclose it to them.

•Business Transfers: In the event of a merger, sale of assets, transfer of ownership, or reorganization, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Services if a change in ownership or use of your personal information occurs. Your personal information may be used by the new business entity, but it will still be subject to this Privacy Policy.

•Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information in situations where we believe it is necessary to investigate, prevent or take action regarding illegal activities, violations of our terms, or to protect the rights, property, and safety of SIB, our Users, or others.

•Consent: We may disclose your personal information to third parties if you provide your explicit consent for us to do so. This may also include sharing information with partners for joint marketing initiatives or service offerings.

4.2 International Transfers of Personal Information

Your personal information may be transferred to and processed in countries outside of Australia, including but not limited to the United States and other jurisdictions. When we do so, we will take appropriate measures to ensure that your personal information is treated in accordance with this Privacy Policy and applicable legal standards. This includes entering into data protection agreements that govern the transfer of information and adhere to the standards set forth by relevant data protection laws, such as the GDPR. We ensure that all international transfers comply with data protection laws, using mechanisms such as Standard Contractual Clauses (SCCs) or other appropriate safeguards to protect your personal data.

4.3 Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Once your personal information is no longer needed, we will securely delete it or anonymize the data so that it can no longer be associated with you.

4.4 Disclosure to Law Enforcement Authorities

We may share your personal information with law enforcement authorities if we have a good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights and property, protect against legal liability, or ensure the safety of our Users or the public.

5. SECURITY OF YOUR INFORMATION

5.1 Data Security Measures

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, and disclosure. These measures include:

•Encryption: We utilize encryption technologies and secure transmission protocols (e.g., HTTPS, SSL/TLS) to protect your personal information during transmission.

•Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to know such information for the purposes outlined in this Privacy Policy.

•Data Breach Procedures: In the event of a data breach, we have established procedures to respond promptly and notify affected individuals when required by law.

5.2 Limitations of Security

While we strive to protect your personal information, no transmission of data over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. Users are encouraged to take precautions when using the internet, such as choosing strong passwords, regularly updating them, and being cautious of sharing personal information. While we employ industry-standard security measures to safeguard your information, no method of transmission or storage is completely secure. By using our Services, you acknowledge that you understand these inherent risks.

5.3 User Responsibilities

You are responsible for maintaining the confidentiality of your account information, including your login credentials and password. Please notify us immediately if you suspect any unauthorized use of your account or if you become aware of any other breach of security.

5.4 Third-Party Security

We require our service providers to implement appropriate security measures to protect your information. However, we are not responsible for the security practices of third-party service providers. It is recommended that you review their privacy policies to understand how they handle your personal information and the security measures they implement.

5.5 Data Retention and Destruction

Once your data is no longer needed for the purposes described in this Privacy Policy, we will securely delete or anonymize it, following standard data retention and destruction practices to ensure that your information is not accessible or recoverable.

6. USER RIGHTS AND CHOICES

6.1 Access to Your Information

You have the right to request access to the personal information we hold about you. If you make such a request, we will provide you with a copy of the information in a structured, commonly used, and machine-readable format, where applicable.

6.2 Correction of Information

If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request correction of that information. We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.

6.3 Deletion of Information

You can request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent where we rely on consent as the legal basis for processing. We will comply with your request unless we are required to retain certain information for legal reasons.

6.4 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6.5 Data Portability

If applicable, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format and to request that we transmit this information to another controller, where technically feasible.

6.6 Object to Processing

You may have the right to object to the processing of your personal information in certain circumstances, including when we process your personal information based on legitimate interests. To exercise this right, you can contact us using the information provided in this Privacy Policy.

6.7 Opt-Out of Marketing Communications

You can opt out of marketing communications at any time by clicking the ‘unsubscribe’ link in the email or by contacting us directly. Note that opting out will stop promotional emails, but you may still receive transactional communications, such as updates to your account.

6.8 Right to Complaint

if you believe we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority, which you can contact within ten working days from the date of the alleged breach.

7. CHANGES TO THIS PRIVACY POLICY

7.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business requirements. Any changes will take effect immediately upon posting the revised Privacy Policy on our Services.

7.2 Notification of Changes

When we make significant changes to this Privacy Policy, we will notify you through a prominent notice on our Services or by sending you an email. We encourage you to review this Privacy Policy periodically for any updates.

7.3 Your Continued Use

Your continued use of our Services following the posting of changes to this Privacy Policy will constitute your acceptance of those changes. We recommend that you regularly review this Privacy Policy to stay informed about how we are protecting your information.

8. CONTACT US

If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please feel free to contact us at:

SIB - Social Interactive Bee

ABN: 34385758395

Darwin, NT - Australia

Email: [email protected]